Sidewalk Solutions

Instead of spending an extra $30billion in addition to the $20billion already wasted on Government Motors and  Chrysis Cars, Obama and his new found car experts should have given the money to Toyota and Honda, handed them the parts of GM and Chrysler that they wanted for free, and sat back and admired industry leaders and managers who know how to make cars profitably. Instead we all have to sit back and worry for the next few years as Government Motors and Chrysis Cars go slowly down the drain. Continue Reading »

Tom Peters and Robert H. Waterman introduced us to modern Customer Service with their breakthrough book “In Search of Excellence” over 25 years ago. Many great companies have gone on to adopt the World-Class CS culture with great success.  I have visited many companies who created their own brand of World-Class Customer Service and I’ve listed a few of them at the end of this article. Continue Reading »