Management and Business - Monday, May 25, 2009 11:13 - 0 Comments

World-Class Customer Service – where did it go?

Today you can count yourself fortunate to get served, never mind delighted with the service you receive. Everywhere I go I am appalled at the level of customer service – now there are notable exceptions, but the vast majority of companies and organisations have gone to hell in a handbasket when it comes to World-Class Customer Service.

A few recent personal examples – the Vodafone shop in Sydney, Australia where the assistant kept chatting to who knows who, on her mobile phone, the entire time she served me. The York, UK taxi driver who played his car radio so loud he could not hear where I wanted to go and when asked to turn the radio down a bit became aggressive and abusive.  In Dubai, the Emirates Business Lounge Assistant who refused to accept my recently out of date Business Lounge Card because they did not have an electronic card reader that would have accepted the card (the account was valid). She did offer to let us in the Lounge for $40 each, no thanks. I am sure you all have your own customer service disaster stories. Continue…