Posts Tagged ‘management’
Management and Business - Monday, January 19, 2009 21:08 - 1 Comment
World-Class Customer Service – it’s cheaper!
Tom Peters and Robert H. Waterman introduced us to modern Customer Service with their breakthrough book “In Search of Excellence” over 25 years ago. Many great companies have gone on to adopt the World-Class CS culture with great success. I have visited many companies who created their own brand of World-Class Customer Service and I’ve listed a few of them at the end of this article. Continue…
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