Sidewalk Solutions

Tom Peters and Robert H. Waterman introduced us to modern Customer Service with their breakthrough book “In Search of Excellence” over 25 years ago. Many great companies have gone on to adopt the World-Class CS culture with great success.  I have visited many companies who created their own brand of World-Class Customer Service and I’ve listed a few of them at the end of this article. Continue Reading »

The collapse of confidence in the financial services industry has underlined the glaring absence of a lack of vision by company leaders. Continue Reading »